Admin & Account Management
Admin & Account Management for Tuning File Management Platform
The Admin Panel allows clients to manage all aspects of the tuning file management platform, including file services, support tickets, customer management, orders, tuners, emails, pricing, and platform settings.
Overview
The Admin Panel allows clients to manage all aspects of the tuning file management platform, including file services, support tickets, customer management, orders, tuners, emails, pricing, and platform settings. This guide provides a step-by-step explanation of each section and how to efficiently use the admin dashboard for your automotive tuning business software.
1. Accessing the Admin & User Panel
The Admin Panel is where clients manage users, files, orders, and platform configurations. The User Panel is where customers interact with the platform.
2. Tuning File Management
Clients can manage all tuning file services from the admin dashboard, including tracking the status of uploaded files in the ECU file management software.
Features:
- View All File Services – Displays all files uploaded for tuning.
- Track Status – Files are categorized as:
- Open – Waiting for processing.
- In Progress – Being worked on.
- Completed – Successfully tuned and ready for download.
- File Service Details – Click on any file to see detailed logs and processing history.
3. Support Ticket Management
Clients can manage and resolve all support tickets from users.
Features:
- View All Support Tickets – See open and resolved support cases.
- Filter by Status – Open, In Progress, Resolved, or Closed.
- Respond to Tickets – Admin can reply, assign priority, and track user issues.
- Close Resolved Tickets – Once an issue is fixed, tickets can be marked as "Resolved."
4. Customer Management
Clients can manage all users and customers on the platform, including permissions and account statuses.
Features:
- View All Customers – List of registered users.
- Manage Customers – Options to edit, delete, or block a user.
- View Customer File Services – Check all uploaded and processed files by a specific customer using the tuning file organization tools.
- Track Transactions – View the customer's purchase and payment history.
- Account Permissions – Change roles and access levels as needed.
5. Orders Management
Clients can track all orders placed by users.
Features:
- View All Orders – Displays all customer purchases.
- Filter Orders – By date, user, and payment status.
- Order Details – Click on any order to see detailed transaction logs.
6. Tuner Management
Clients can assign specific tuners and modify their roles.
Features:
- Create & Edit Tuners – Assign a user as a tuner.
- Modify Roles – Click on the black icon next to a tuner to change their permissions.
- Manage Tuner Access – Restrict or allow file service access based on tuner roles.
7. Email Management
Clients can manage and edit email templates and review sent emails.
Features:
- Edit Email Templates – Modify templates for system-generated emails.
- Review Sent Emails – Check all outgoing emails for tracking communication.
8. Credit Pricing
Clients can manage pricing for tuning credits and EVC credits.
Features:
- Modify Credit Prices – Set pricing for file services.
- Create Credit Tiers – Offer different pricing levels based on customer needs.
- Edit Existing Tiers – Adjust credit packages as required.
9. Platform Configuration
Clients can configure various platform settings, including company information, terms & conditions, and system settings.
9.1 Company Information
Clients can update company details, which reflect in user accounts.
Editable Fields:
- Company Name
- Address (Street, City, Zip Code, Country)
- Timezone
- Contact Information (Email, Phone)
- Financial Details (Bank Account, Tax ID)
- Social Media Links (Facebook, LinkedIn, Twitter, YouTube)
Changes made here will update user account settings automatically.
9.2 Platform Settings
Clients can configure general platform settings that affect new user registrations, system notifications, and platform-wide options.
Editable Fields:
- New Customer Settings – Set starting credits for new users.
- Customer Notes – Display company-related notices on the user dashboard.
- Business Hours – Define working hours for customer support.
- Out of Office Mode – Enable/disable platform availability for maintenance.
9.3 Terms & Conditions
Clients can edit the legal policies that users must agree to.
Editable Fields:
- Privacy Policy – Guidelines on data privacy and security.
- Refund Policy – Rules for refunds and chargebacks.
- Terms & Conditions – User agreement and platform usage policies.
- Disclaimer – Legal statements about service limitations.
These policies will be visible in the user account section.
9.4 Delivery Times
Estimated delivery times for file services are calculated based on workload.
How It Works:
- If open file services are within Tier 1, Minimum Time - Tier 1 Time is shown.
- If open file services exceed Tier 1 but remain within Tier 2, Tier 1 Time - Tier 2 Time is displayed.
- If open file services exceed Tier 2, Tier 2 Time - Maximum Time is displayed.
- All times are in minutes.
- Leaving fields blank will disable estimated delivery times.
Configurable Fields:
- Minimum Time
- Number of File Services (Tier 1)
- Max Delivery Time (Tier 1)
- Number of File Services (Tier 2)
- Max Delivery Time (Tier 2)
- Maximum Time
9.5 Tuning Types & Pricing
Clients can define tuning services and adjust pricing.
Default Tuning Types:
- Stage 1 – 1.00 Credits, 0 tuning options
- Stage 2 (O2, GPF, DPF, EGR) – 1.50 Credits, 0 tuning options
- Stage 3 – 2.00 Credits, 0 tuning options
Features:
- Add New Tuning Services – Create custom tuning services based on demand.
- Edit or Delete Services – Modify details or remove unused services.
- Adjust Pricing – Increase or decrease tuning credit prices.
9.6 Tuning Groups
Clients can organize tuning groups for better management.
Features:
- Add Custom Tuning Groups – Create groups based on tuning types.
- Manage Read Methods – Assign specific reading methods as needed.
9.7 Gearbox Management
Clients can define gearbox types based on vehicle requirements.
Features:
- Add Automatic or Manual Gearboxes – Customize gearbox configurations.
- Edit or Remove Gearbox Types – Modify gearbox settings as needed.
Conclusion
The Admin Panel provides full control over all platform functionalities, from managing customers and file services to configuring company settings and pricing. Clients can efficiently handle support, orders, tuners, and more, ensuring seamless platform management.