How FAQs Help Users

• Instant Answers – Common questions about account setup, payments, file uploads, and more.
• Troubleshooting Steps – Guides to help users fix minor issues on their own.
• Categories – FAQs are grouped by topics such as account management, billing, and technical support.

Example FAQ Topics for ECU File Management:

• Account Issues – How to reset your password, update profile details, or verify email on your tuning file management platform.
• Payments & Credits – How to add credits, check transaction history, and resolve payment failures in your automotive tuning business software.
• Tuning File Uploading – How to upload an ECU tuning file, required file formats, and error solutions for your tuning file sharing platform.
• Technical Errors – Steps to troubleshoot errors when using tuning file version control and other platform features.

If users cannot find an answer in the FAQs, they can explore the other support options below.

Steps to Submit a Support Ticket:

1. Log in to your account → Login Page
2. Go to Support Ticket from the dashboard menu.
3. Click "Open New Ticket" and fill in:
   • Subject: Short description of the issue.
   • Category: Select from Billing, File Upload, Technical Support, or General Inquiry.
   • Description: Explain the problem in detail.
   • Attachments (Optional): Upload files/screenshots if needed.
4. Click Submit to create the ticket.

Tracking & Managing Support Tickets

• Users can view old tickets in the Support Ticket section.
• Each ticket has a status (Open, In Progress, Resolved, Closed).
• Users can reply to tickets for further communication.
• Once resolved, the support team will update the status and notify the user.

When to Use Email Support?

• Urgent issues that require immediate attention.
• Account-related queries such as login issues.
• Billing disputes or payment verification requests.

Expected Response Time: Support emails are typically answered within 24-48 hours.